Terms and Conditions
Last updated: 6 September 2026
Also available in German. The language you use with KREISO is the version that applies to you.
1. Provider and scope
These terms govern use of kreiso.app, app.kreiso.app, the KREISO mobile app and everything offered through them ("KREISO"), operated by
Nikita Konstantinovskiy, sole proprietorship, Görresstraße 11, 80798 Munich, Germany ("we").
A consumer is any natural person entering into a transaction for purposes predominantly outside their trade or profession (§ 13 BGB).
Your own differing terms do not apply unless we have agreed to them expressly and in writing.
2. What KREISO does, and what it does not
KREISO's core service is matching: based on a compatibility questionnaire, we introduce you to a small group of people we think you'll get along with. How a group then meets falls into two cases, and our role differs between them:
(a) Self-organised meetups, the usual case. For most groups, we introduce the members and suggest a place and time. The group meets there by itself. We do not run the gathering, we are not present, and we are not its organiser. The venue runs its own premises; each participant takes part voluntarily and on their own responsibility. We may help arrange a table or reservation, and that does not make us the organiser of what happens there.
(b) KREISO-curated events. A smaller number of events, offered under /specials, are organised by us: we choose the venue, set the programme and sell places. Sections 5 to 8 apply to these.
In both cases we facilitate introductions, we do not owe you a social outcome. There is no entitlement to an invitation, to a particular group, or to any particular result from a meetup. We select participants at our discretion based on fit and group composition, and we are not a party to the relationships or arrangements between users.
The free parts of KREISO are provided as they are available. We may change, limit or discontinue free features at any time and do not guarantee that they will be uninterrupted or error-free. This does not affect an event you have already booked and paid for.
3. How a contract is formed
3.1 Free offerings
Submitting the waitlist form, an /apply application, or a comparable free flow creates a free-of-charge agreement covering that feature. No payment obligation arises.
3.2 Paid events on the website (/specials)
Displaying an event on kreiso.app is not a binding offer, it is an invitation to book.
After you enter your details we redirect you to the payment page of our payment provider, Stripe. By submitting your order there you make a binding offer to purchase the selected number of places, and you simultaneously authorise a hold on your payment card for the total amount. Until that point you can abandon the process at any time with no consequences.
The contract is formed only when we accept your booking by capturing the held amount. We confirm acceptance by email.
If we do not accept, we release the hold. Nothing is charged and you incur no cost. There is no entitlement to acceptance.
3.3 Your KREISO account
Creating an account in the app or at app.kreiso.app forms a free-of-charge agreement for the use of KREISO.
- One account per person. You may not hold several accounts, register on behalf of someone else, or pass your account to anybody.
- Your details must be true. Your name, your date of birth and your photo must be your own and accurate. Your date of birth and your name cannot be changed afterwards without contacting us.
- Keep your access secure. Tell us at support@kreiso.app if you think somebody else can get into your account.
- There is no entitlement to an account. We may decline to open one, and we may close or suspend one under section 12.
You may delete your account at any time, in the app under Settings or at kreiso.app/delete-account. What happens to your data is set out in section 12 and in our Privacy Policy.
3.4 Tickets
A ticket is the entitlement to take one place at one KREISO evening. Buying tickets and using one are two separate contracts, and this distinction decides your withdrawal right (section 7).
Buying. You select a pack, the total is shown before you order, and you place the order using the clearly labelled purchase button. The purchase contract is formed when we accept your order, and the tickets are credited to your account immediately afterwards. We confirm by email.
Every ticket has its own price. A pack is priced per ticket, and both the price per ticket and the total are shown before you order. That per-ticket price is what one ticket is worth whenever a refund has to be worked out.
Using. Taking a place at an event spends one ticket. That is a separate contract about a specific evening on a specific date, and it is the moment sections 5 to 8 begin to apply to that evening. Places are limited and are allocated in the order they are taken.
Validity. Tickets are valid for three years from the end of the calendar year in which you bought them. Tickets we gave you at no charge may carry a shorter, separately stated validity.
Tickets are not money. They are non-transferable, cannot be sold or given away, cannot be combined with another account, and cannot be paid out in cash. Buying tickets is not a deposit and creates no account balance you can withdraw.
If a group does not come together, for example because too few people took a place, the ticket you spent is credited back to your account and can be used for another evening. The refund is in tickets, not in money, because the purchase contract for the tickets was performed in full when they were credited to you. Where we cancel an evening you had already been confirmed for, section 7 applies.
4. Minimum age
Using KREISO requires you to be at least 16.
Some events have a higher minimum age, in particular 18 where spirits are served, where it is a dance or club event, or where it runs past midnight. Where that applies, it is stated in the event description. You may only take a place at an event whose minimum age you meet.
We may verify age at the venue and refuse entry if it is not met. No refund and no ticket credit arises in that case.
If you are under 18, by buying tickets you confirm that you pay with funds placed freely at your disposal (§ 110 BGB), or that your legal guardians have agreed to the purchase.
5. Prices and VAT
All prices are final prices in euro. Where places are sold directly, the price is stated per place; where tickets are sold, the price is stated per pack, and the total is shown before you order.
Small business under § 19 UStG: no VAT is charged or shown.
The price covers only what the event description states. Travel, additional food and drink, and other on-site spending are yours unless expressly stated otherwise.
6. Payment
Payments are processed by Stripe Payments Europe Ltd. You enter card or wallet details only with Stripe; we neither receive nor store them.
For events booked on the website (section 3.2), the total is held on your card but not charged when you book. It is charged only when we accept your booking. Card holds expire after roughly seven days. If we cannot decide on your booking within that window, the hold lapses. We may then ask you to book again; until that point no contract has come into existence.
For ticket purchases (section 3.4), the total is charged when you place the order, and the tickets are credited immediately afterwards.
7. Right of withdrawal
7.1 Buying tickets
You have a statutory right of withdrawal when you buy tickets: fourteen days from the day of purchase, no reason needed. It is set out in full in the withdrawal instructions at the end of these terms.
Withdrawal covers the tickets you still hold. Because a pack is priced per ticket (section 3.4), we return the per-ticket price for every ticket still unspent in your account.
A ticket you have already spent is not covered. Spending a ticket concludes a separate contract for a place at an evening on a fixed date, and that contract carries no right of withdrawal at all (section 7.2). Once you have taken a place, the ticket that paid for it is used, that separate contract stands, and its price is not returned.
7.2 Taking a place at an event
There is no right of withdrawal for a place at an event.
Under § 312g(2) no. 9 BGB, contracts for services connected with leisure activities carry no right of withdrawal where the contract provides for a specific date or period. That applies here: every event takes place on a fixed, pre-announced date. This is why the withdrawal right belongs to the ticket purchase and not to the evening.
7.3 Independently of that
| Situation | Result |
|---|---|
| We do not accept your booking or your order | Nothing is charged |
| We cancel an event you were confirmed for | The ticket comes back, or a full refund where you paid for the place directly |
| We move an event to a different date, or to a venue outside the stated city | You may cancel free of charge; the ticket comes back, or you receive a full refund |
| A group does not come together | The ticket comes back (section 3.4) |
| You cancel after acceptance | No refund and no ticket back (section 8) |
| You do not attend | No refund and no ticket back (section 8) |
Changes we may make. We may change details of an event where the change is reasonable for you, taking our interests into account. The following in particular are not material changes and give no right to cancel and no right to a refund:
- a different venue within the same city;
- a change of start time of up to two hours;
- changes to the programme, activity, format, menu, drinks or host;
- changes to the number of participants or the composition of the group, including where fewer people attend than expected;
- a move between indoor and outdoor space, or a change made because of weather.
We tell you about changes as soon as we reasonably can.
If we have to cancel or postpone an event for reasons beyond our control, such as natural events, official orders, strikes, loss of the venue, or epidemics, we refund the full amount for that event, or return the ticket where you took the place with one. We are not liable beyond that, in particular for wasted expenditure such as travel or accommodation.
Your statutory rights in respect of defects and non-performance are unaffected.
8. Cancellation and no-shows
Once your place is confirmed it is firmly reserved. Because group sizes are small and the composition was built around you, no refund and no ticket credit is available on cancellation or non-attendance.
Tell us as early as you can if you cannot come. If we are able to offer the place to someone else, whether we do is our decision and we are under no obligation to try. If the place is taken up, we may credit the ticket back to you as a gesture of goodwill; you have no claim to it.
Repeated no-shows may lead us to exclude you from future invitations and, in serious cases, to close your account under section 12.
9. Conduct
You agree to give accurate information; to treat other participants and venue staff respectfully; to observe venue rules and applicable law; not to use KREISO for advertising, spam or commercial approaches to other users; not to create multiple accounts or impersonate anyone; and not to scrape, disrupt or reverse-engineer the service. Our Community Guidelines set out how we expect you to behave towards other members, and form part of these terms.
In group conversations, you also agree:
- not to publish or forward anybody else's messages, photos or personal details outside the group;
- not to record, photograph or film another participant without their agreement;
- not to collect or store other participants' contact details for any purpose other than staying in touch with their agreement;
- not to send another participant sexual, threatening, hateful or persistently unwanted messages;
- not to share content that is illegal, or that infringes anybody's rights.
A conversation belongs to the people in it. Access ends when your place in that group does.
Because most meetups are self-organised (section 2(a)), you take part in them voluntarily and at your own responsibility. You decide who you meet. We do not run background checks on users and do not verify what they tell us, and you are responsible for your own safety and wellbeing at any meetup.
10. Your content
You keep all rights in what you post: your profile photo, your text, the photos and locations you share in a conversation, and your feedback.
You grant us a non-exclusive, worldwide, royalty-free right to store your content, process it technically, and display it within the service to the users it is intended for. This right exists solely to operate the service and ends when you delete the content or your account.
Content that has already become part of a shared record, such as feedback about a group, messages and photos in a conversation you took part in, or aggregated statistics, remains in that record after you leave. Messages you sent stay in the conversation for the other participants, shown as coming from a deleted account. This is necessary to preserve the record of the other people who were there.
We use your content for marketing or public display outside the service only with your separate, express consent, which you may withdraw at any time.
You warrant that your content does not infringe third-party rights, and that you had the agreement of anybody recognisable in a photo you share.
11. Reporting, blocking and moderation
11.1 Reporting
If you come across content on KREISO that you believe is illegal or breaks these terms or our Community Guidelines, report it. In the app, hold a message and choose Report. From anywhere, write to support@kreiso.app describing the content, where it is, and why.
Contact point for content reports, for users and for authorities: support@kreiso.app (German or English).
11.2 Blocking
You can block another participant. When you do, their messages and photos are hidden from you, their profile is no longer available to you, and we will not place you in a group with them again. Blocking does not remove either of you from an evening that has already been confirmed, because both places were paid for.
11.3 What we do about it
We review reports and act where appropriate. Depending on what we find, we may remove content, hide it, limit what an account can do, exclude someone from an event, or close an account under section 12.
We may access the content of a conversation where it is necessary to look into a report, to protect the safety of participants, or where the law requires it. We do not read conversations otherwise, and no part of our service is designed to monitor them generally.
We tell the person affected when we remove their content or restrict their account, and why, unless telling them would compromise safety, an investigation, or a legal obligation. We never disclose who reported or blocked somebody.
12. Suspension and termination
You may stop using KREISO at any time and delete your account in the app under Settings or at kreiso.app/delete-account.
Deleting your account removes your profile, your photo, your unspent tickets, your registered devices and your feedback, and ends your access to every conversation. Unspent tickets are lost on deletion and are not paid out. Messages you sent stay in their conversations for the other participants, shown as coming from a deleted account. We keep safety, payment and accounting records for the periods set out in our Privacy Policy.
We may suspend or terminate your account if you seriously or repeatedly breach section 9, if your conduct endangers other participants, if you repeatedly fail to attend, or if we are legally required to. We will tell you the reason unless safety concerns or legal obligations prevent us.
We refund amounts already paid for events not yet held, unless termination results from your own breach.
13. Liability
We are liable without limitation for intent and gross negligence; for injury to life, body or health; under the German Product Liability Act; and where we have given a guarantee.
For simple negligence we are liable only where we breach a material contractual obligation, one whose fulfilment makes proper performance of the contract possible in the first place and on which you may routinely rely. In that case liability is limited to the foreseeable damage typical for this type of contract.
Liability is otherwise excluded.
For self-organised meetups (section 2(a)) we are only the service that introduced you: we point you to a group and a place, like a directory. We do not organise the meetup, do not operate the venue, and owe no duty to keep safe premises we do not control; that duty lies with the venue's operator. We are therefore not liable for what happens at a meetup, for the conduct of other users, or for the services, condition or safety of third-party venues. Any liability for our own service, the matching itself, is limited as set out in this section 13.
Your liability to us. To the maximum extent permitted by applicable law, you agree to indemnify us and hold us harmless against third-party claims, damages, losses and reasonable costs (including reasonable legal costs) arising from your breach of these terms or the law, your misuse of the service, your content, or your conduct towards other users or at meetups. Where mandatory law limits this, in particular German consumer law, that law applies, and you are liable to us to the extent it provides (§ 280 BGB).
Your interactions with other users. You are solely responsible for your interactions with other users and with anyone you meet through KREISO. We do not carry out criminal background or identity checks on users and do not vouch for any user. To the maximum extent permitted by applicable law, you take part in meetups and events voluntarily and at your own risk, and we are not liable for the conduct of any user, on or off the service, or for any harm, including personal injury, emotional distress, or loss of or damage to property, that arises from another user's conduct or from a meeting arranged through KREISO.
Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law. Under German law, in particular, liability for injury to life, body or health and for intent or gross negligence (§ 309 no. 7 BGB).
14. Changes to these terms
We may amend these terms where necessary to reflect changes in law, case law, or our services, and where doing so does not unreasonably disadvantage you.
We will tell you at least 30 days before any change takes effect, by email or by prominent notice in the service. If you do not object within that period, the amended terms are deemed accepted, and we will point this out separately in the notice. If you object, you may stop using the service; bookings already concluded and tickets already bought are unaffected.
15. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, the mandatory consumer protection provisions of that country remain unaffected (Art. 6(2) Rome I).
If you are a merchant, a legal person under public law, or a special fund under public law, the place of jurisdiction is Munich. For consumers, the statutory places of jurisdiction apply.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
If any provision of these terms is invalid, the remaining provisions stay in force.
Annex: Withdrawal instructions
What these instructions cover. They apply to the purchase of tickets (section 3.4), and to nothing else.
They do not apply to taking a place at an event. That is a separate contract for a service on a fixed, pre-announced date, and under § 312g(2) no. 9 BGB it carries no right of withdrawal at all.
Because those are two contracts, withdrawing from a ticket purchase reaches the tickets still unspent in your account and the per-ticket price paid for them (section 3.4). A place you have already taken is a contract you cannot withdraw from, so it is untouched, and the ticket that paid for it is not returned.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise the right of withdrawal, you must inform us
Nikita Konstantinovskiy, Görresstraße 11, 80798 Munich, Germany, support@kreiso.app
of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Nikita Konstantinovskiy, Görresstraße 11, 80798 Munich, Germany, support@kreiso.app:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.